W. Kerger (The Gap QLD)

Just wanted to drop you a line and tell you we had a great time in Japan. Not as much as snow as we'd hoped for but had a mad time anyway. Thanks to you and the rest of the team everything ran smoothly and was dead easy. I'll be ringing you again next year, although maybe a little earlier to try catch that powder..

D. Chalmers (Coogee NSW)

Well, I can’t tell you just how professional your team is – starting from when I booked through you to when I left Niseko on Saturday.  The only hick-up I had was that somehow your guys got me a one day ski pass instead of the 6 days which were on the itinerary, however, they immediately sorted it.
Unfortunately, the snow was just slush and unless you made first tracks it was not much fun.  2 to 2.5 hours a day was probably the max.  Loved the Onsen in my hotel; loved the hotel; met some lovely people (including a Hong Kong couple who have a house in Niseko and know another couple from Hong Kong whom I met in Sun Peaks last year who have a condo there); ate lots of interesting food; drank way too much; researched buying some property there; relaxed and rested and made a firm decision to book through you again either for Christmas 2008 or my birthday in February 2009.
I think you guys should be proud of how professionally you deliver your services and in such a friendly manner and at great value.
Niseko and its people mean that, even without the snow conditions (simply because Spring sprung early – even the Cherry Blossoms on the main island were out 9 days early), it is at the top of my to re-do list.  Everyone I spoke to told me about what it is like in the peak conditions and I could see for myself that it was true.  So lesson for me – don’t risk skiing so late in the season again – my performance is very much governed by the conditions – and I heard the ambulance racing up and down the hill once too often for my liking.
So, in a nutshell, thank you so much for organising my holiday and being part of the Deep Powder Team.  I will be back later on this year to organise my return trip!

C. Crompton (Perth WA)

As you know, last year you assisted us in booking our family ski holiday to Niseko for January this year.  Unfortunately, our lives were turned upside down in January when my daughter, Kyla, was diagnosed with a serious illness.  Due to this, we decided that Kyla and I would not go, Martin would go, although on different dates to fit in around Kyla’s treatments, and our two sons, Warrick and Craig would go as planned.
From the 14th January, when Melinda Campbell called to organise delivery of our travel documents, and I had to tell her that we had only just found out that our plans would have to change, Melinda was extremely helpful, patient and efficient.  Re-arranging our plans was more complicated than the initial booking. At all times, Melinda was professional and tolerant.  We were going through a torrid emotional time at home, but had to deal with the logisitics of the bookings at the same time. Not only that, but we then had to lodge the travel insurance claims with Suresave.  Once again, Melinda was fantastic at providing us with all the necessary documentation we needed.  Our claim is still sitting with Suresave, but Melinda certainly did what she could to help us, including dealing with our refund from JAL, which was initially incorrect.
Martin and our sons enjoyed their trip to Niseko.  They found the service of Deep Powder Tours at all times to be helpful, punctual and efficient.  The accommodation was great and the holiday went without a hitch.
Congratulations to you and Melinda for excellent customer service and I would recommend Deep Powder Tours to anyone planning a ski holiday to Japan.

F. Boustred (Warawee NSW)